*Scheduling Coordinator (CCTV & Solar Site Surveys)*
*Company Overview*
With the foundation built upon smart home security for the past 10+ years, here at Titanium ! Our Solar branch is now rapidly becoming one of the leading companies in the solar industry.
We're passionate about giving people control over how they power and secure their homes.
We're very proud to say that we have contributed tens of thousands of clean, sustainable energy systems throughout the U.
S.
while getting our team members to successfully unlock their true potential.
Come and grow with us, where culture is key as well as supportive leadership.
We genuinely want to see you become the best version of yourself both personally and professionally.
We will extend paid training, hands-on support, and provide you with all tools needed to excel in your career with us.
We are in search of a Scheduling Coordinator, who is looking to apply their scheduling skills and grow their learnings.
This opportunity is compensated generously with competitive pay and benefits including 401k.
*The ideal candidate would possess the following skills and attributes:*
* Strong verbal and communication skills
* Previous customer service experience
* Exceptionally quick typing skills
* Strong attention to detail
* Computer savvy
* Thoroughness
* Time management skills
*Qualifications:*
* Ability to multitask efficiently
* Previous scheduling experience
* Previous data entry experience
* Strong attention to detail
* Self-motivated
* Time management skills
* Highly organized
* Positive and professional
* Excellent written and verbal skills
* Excellent customer service skills
* Critical thinking
* Commitment to accuracy and excellence
* Regular, reliable, and predictable attendance
* An understanding of Solar and/or Smart Home Security is a huge plus
*Job duties:*
* Coordinate with Field Manager on calendar availability
* Confirm Site Survey appointments with Customers
* Provide needed documentation for appointments
* Coordinate calendars with Field Technicians
* Coordinate with other departments to schedule additional appointments
* Review Site Survey reports and provide Titanium Partners with needed information
* Review all details from the previous Solar and Smart Home Security jobs
* Ensure all Smart Home Security customer cases are closed out properly or if necessary, open a new case for a return visit by our Service Technicians
* Any errors found in cases [i.
e.
, no equipment in cases, no notes left in cases] must be entered to the company tracking sheets
* Communicate new visits to the customer as soon as possible and resolve any concern the customer may have while on call
* Transfer customers to other departments as needed
* Provide assistance to all Titanium personnel via chat, email, phone, or in-office requests in a courteous and professional manner.
* Responde to emails in a timely manner
* Assist sales representatives, technicians, office staff, or administrative staff with any request in a timely manner
* Ability to perform and schedule a minimum of 4 service tickets a day for a service technician and 3 jobs for a CCTV technician.
* Ability to work under pressure and with heavy workloads as needed
* Follow scheduling guidelines
* Monitor new cases created daily
*As a member of our team, you can expect the following:*
* _Opportunities to grow within the company_
* _Paid Training_
* _Paid Holidays_
* _401k matching_
* _Health, Dental, and Vision benefits after 60 days of employment_
* _Titanium Solar clothing gear_
* _Stability and longevity_
*Company website:*
https://titaniumsolar.
com/
*Compensation:* $18-22/hr Depending on experience
Job Type: Full-time
Pay: $20.
00 - $22.
00 per hour
Benefits:
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
* Overtime
Experience:
* Customer service: 1 year (Preferred)
* Computer skills: 1 year (Preferred)
* Phone etiquette: 1 year (Preferred)
* Data entry: 1 year (Preferred)
Ability to Relocate:
* Lakeland, FL: Relocate before starting work (Required)
Work Location: In person
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