Customer Service Associate

We are looking for a customer-oriented service representative.
The best CSRs are genuinely excited to help customers.
They’re patient, empathetic, and passionately communicative.
They love to talk.
Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.
They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
*Responsibilities* * Generate sales leads * Identify and assess customers’ needs to achieve satisfaction * Build sustainable relationships and trust with customer accounts through open and interactive communication * Provide accurate, valid and complete information by using the right methods/tools * Meet personal/customer service team sales targets * Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution * Follow communication procedures, guidelines and policies * Take the extra mile to engage customers *Skills* * Proven customer support experience or experience as a client service representative * Customer orientation and ability to adapt/respond to different types of characters * Excellent communication and presentation skills * Ability to multi-task, prioritize, and manage time effectively Job Types: Full-time, Part-time Pay: $12.
00 - $13.
50 per hour Expected hours: 24 – 40 per week Benefits: * Flexible schedule Shift: * 8 hour shift * Day shift * Evening shift * Night shift Weekly day range: * Monday to Friday * Weekends as needed Experience: * Customer Service: 2 years (Preferred) Work Location: In person