Headquartered in the Central Florida city of Lakeland, Summit employs over 700 office and field associates at its main location and regional offices in Baton Rouge, Louisiana, and Gainesville, Georgia.
As the people who know workers’ comp, we strive to provide an atmosphere of constant growth and development for our employees.
Summit provides workers’ compensation programs and services to thousands of employers throughout the Southeast.
Summit is a member of Great American Insurance Group, a company that focuses on building relationships and linking people to various career paths.
Whether it’s underwriting, claims, accounting, IT, legal, or customer service, Great American Insurance Group combines a small-company entrepreneurial atmosphere with big- company expertise.
It’s one thing to know workers’ comp.
It’s another to know people.
But knowing both? That creates an altogether different experience.
So, if you’re ready for an altogether different workplace experience, get to know the people who know workers’ comp.
Apply today.
Essential Job Functions and Responsibilities
Develops skills and actively seeks information to understand customer’s circumstances, problems, expectations and needs for the purpose of resolving customer inquiries/issues.
Shares and/or conveys information to customers, regarding their account(s) maintaining a professional demeanor in all situations.
Learns to maintain, update and monitor customer account information.
Interacts with customers to provide information in response to routine inquiries (telephone, email, mail, etc.
) about products or services.
Learns to resolve routine incoming customer requests, referring non-routine/more complex issues to more experienced staff.
Builds product knowledge to confirm and discuss products and/or product features, along with benefits/consequences of an action/request made by a customer/agent.
Assists in researching and resolving customer complaints to ensure customer satisfaction and retention.
Learns and responds to simple correspondence, complaints and information requests via telephone, e-mail, fax, regular mail or in person.
Becomes familiar with and utilizes computerized systems for tracking, documenting questions/responses, information gathering and/or troubleshooting.
May learn to process routine/simple transactions on customers’ accounts.
Transaction processing may be specified by authority/guidelines.
Becomes familiar with policies and procedures, as well as the business and organization.
Complies with company and regulatory guidelines.
Performs other duties as assigned.
The person hired for this position will work out of the Lakeland, FL office which offers a hybrid work environment of 3 days in the office and 2 days' work from home.
#LI-Hybrid
Job Requirements
Education: High School Diploma or equivalent.
Experience: Generally, 0 to 2 years of experience.
Company:
SCI Summit Consulting, LLC
Benefits:
We offer competitive healthcare, retirement, and paid time off benefits for full-time and part-time benefit eligible employees.
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