Veterinary Client Care Specialist

Lakeland Animal Clinic is a member of AscendVets.
AscendVets is a privately owned veterinary practice group located in Central Florida.
Our vision stems from our core values: Fearless.
Innovation.
Gratitude.
Humility.
Transcend Our mission is to develop people personally and professionally to achieve their goals in veterinary medicine.
As a veterinary innovator, AscendVets values each team member’s potential by assisting with their educational and professional development.
Throughout the years, our training specialists have created customized, interactive educational courses to aid in career advancement within the organization.
Together with our team of veterinarians and skilled professionals, we hope to inspire candidates to pursue knowledge, gain experience and become leaders in strengthening the human-animal bond.
The Veterinary Client Care Specialist provides the first impression and serves a vital role by assisting clients and their pets.
This multifaceted position, team members use their problem-solving skills to effectively guide the clients experience through multi-tasking and superior customer service.
Veterinary Client Care Specialists have the opportunity to earn $14.
00 to $20.
00 per hour depending on experience.
Strategic Focus Build sustainable relationships and trust with clients through open and interactive communication Participate in month team training courses Assisting the veterinary team as needed Maintain a professional, clean, and organized work environment Tactical Focus Greets clients and patients in a friendly and professional manner demonstrating poise and natural effort, quickly attending to client needs Administrative duties such as medical record-keeping, process payments and schedule appointments Provide accurate, valid, and complete information by using the right methods/tools Handle client complaints, provide appropriate solutions and alternatives; follow up to ensure resolution Requirements This is an outstanding opportunity to work as part of the veterinary team, be the advocate for the pet, as well as connect with clients and utilize client service skills.
Polished communication skills and dedication to the veterinary industry will be the starting point for a candidate, and future team members can look forward to a career where their skills are utilized to their full potential, and hands on training is provided.
The ideal Client Care Specialist: Have a minimum of 2 years’ experience in the veterinary field Previous receptionist and veterinary practice experience are desirable but not required.
Ability to maintain a calm demeanor and open communication while helping clients whose pets have urgent medical problems.
Quickly learn how to pronounce, know the meaning of and spell commonly used veterinary terms.
Is experienced in the teamwork approach and works well with all levels of hospital team members.
Ability to adhere to attendance policy.
Any allergies to animals must be controllable through medication.
Must be able to lift 40 pounds.
This position requires the ability to walk, bend, stand and reach constantly during a minimum 8-hour day.
Visual acuity sufficient to maintain accurate records, recognize people and understand written directions.
Ability to speak and hear sufficiently to understand, give information in person and over the telephone.
Benefits Health and Wellness benefits (Medical, Dental & Vision) Retirement Savings Plan (401k) – with match Company-paid telemedicine and mental health services Company-paid team member life insurance and long-term disability benefits Paid Time Off (PTO) for full-time team members Paid Holidays and Holiday Incentive pay Additional Birthday PTO CVT Scholarship opportunity after 1 year of successful employment Supplemental training materials (Trainual, ACT, AtDove, Job Aids) Fun and interactive monthly team training Access to FREE Continuing Education courses Generous Pet team Member discounts for pet care Company provided uniforms and yearly allowance