Hotel Front Desk Agent

Responsibilities: Greet, check in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information.
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs.
Work with the housekeeping staff to ensure rooms are ready for new guests.
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date.
Mitigate customer complaints as needed.