Guest Service Representative

*We are looking for a person that has a passion to serve others! *Working at the front desk means you are at the hub of the hotel with the most interaction with our guests.
Your role is key to the overall experience the guest will have.
Your keen sense of being proactive, responsive and caring will make all the difference.
If you enjoy engaging with others and have a winning personality and high sense of responsibility we encourage you to apply.
Responsibilities include but not limited to: - Greet and welcome guests in a friendly and professional manner - Provide excellent customer service and address guest inquiries and concerns - Assist guests with check-in and check-out processes - Handle guest reservations and ensure accuracy of information - Operate phone systems to handle incoming calls and transfer to appropriate departments or individuals - Maintain a clean and organized front desk area - Collaborate with other team members to ensure smooth operations Experience: - Previous experience in a customer service role is required - Familiarity with phone systems and basic computer skills - Strong communication skills, both verbal and written - Ability to multitask and prioritize tasks effectively - Attention to detail and problem-solving abilities Job Type: Full-time Pay: From $14.
00 per hour Schedule: * Day shift * Evening shift * Morning shift * Weekends as needed Work setting: * In-person Experience: * Hotel experience: 1 year (Preferred) Work Location: In person