Description
The Front Desk Associate is responsible for supporting numerous administrative duties for the site.
This may include, but not limited to, coordinating site activities, assists with operational reports, site event planning, coordination and support of travel and coordination of facility related needs and more.
This position reports to the Site Director and staffs the front desk lobby of the site.
In this role you will:
Staff the reception desk located in the lobby
Create positive experience with each interaction with our employees, candidates, new hires, vendors and community members who enter our facility; and will be the company’s ambassador.
Bring positive engagement, smiles and warm communication to all who enter the lobby area creating great first impressions
Ensure visitors complete necessary forms for check-in
Provide visitor/vendor badges and follows security protocols
Greet and welcome new hire classes and hand off to training
Assist with candidate office visits as representative of the Site Director as needed
Greet walk-in candidates and assist with information to help them apply online or utilize kiosks in the lobby
Distribute all ResultsCX mail timely and route to the appropriate stakeholder (Provide to Site Director and/or site HR Leader)
Observe and report any concerns that occur with employees, vendors, suppliers entering and exiting the facility to Human Resources
Facilitate pay checks that are live to employees who pick them up by getting sign-off and verifying photo ID
Engage employees who may be separating to speak with a manager and requests Exit Survey to be done on a computer
Facilitate the returning of company issued equipment
Update call center information boards
Assist with completing and facilitates expense account and Comdata card processes
Assist with weekly and monthly reports
Assist with the execution of site events
Organize travel logistics for employees and visitors
Assist with site communication drafts and site presentations
Perform other duties as assigned and deemed necessary
We are looking for someone who has:
Professional appearance which includes business casual attire
Associate degree preferably in business or related field
1-2 years experience in similar position
Strong Business orientation
Professional disposition and demeanor towards all employees
Excellent communication and interpersonal skills both written and oral
Fast learning ability
Strong analytical and organizational skills
Confidential approach to all areas of support and maintains confidentiality
Excellent Microsoft Office skills, strong excel, word and PowerPoint
Administrative experience (a plus)
Call center experience (a plus)
About ResultsCX:
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies.
We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs.
ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide.
Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform.
Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.
ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.
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