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Posted : Sunday, September 01, 2024 06:47 PM
_*POSITION SUMMARY*_
We Care of Central Florida is a non-profit organization in Polk County, Florida, that provides FREE access to specialized healthcare services, labs/diagnostics, breast care, vision care, transportation, and durable medical equipment to uninsured, financially struggling residents of Polk County.
Project Helpful Hearts’ mission is to collect new and gently used durable medical equipment (DME) to support those who are mobility impaired due to physical disability, illness, or injury.
Through this project, donated DME is then loaned to adults, children, and caregivers so they can live, work, and play regardless of their physical challenges.
Reporting directly to the Operations Director (OD), the Project Helpful Hearts Coordinator (PHHC) works one-on-one with referred patients seeking access to free, durable medical equipment and donors wishing to donate new and/or gently used DME.
_*QUALIFICATIONS*_ Demonstrate telephone, computer, and written communication skills Ability to communicate effectively with people of all socioeconomic and situational backgrounds Ability to prioritize tasks and document visits Ability to work indoors and outdoors in hot and/or cold weather Ability to work with cleaning supplies/disinfectants Ability to provide optimal customer service, including acting as a patient advocate, utilizing a patient-centered approach Be able to follow verbal as well as written instructions Be able to speak, write, and read English proficiently Be able to multi-task and prioritize work Have a professional personal presentation and demeanor Be able to pick up and move 40 pounds safely Must have and maintain a clean Florida driver’s license Willing to undergo a background check _*ROLES AND RESPONSIBILITIES*_ *Project Helpful Hearts* *Storage Management (3 locations)* Maintains, documents, and organizes the inventory in storage so it is fully accessible Maintains all storage areas so it is kept as clean as possible and it can be presented to donors and potential donors Maintains storage areas so it is kept as safe as possible for all guests, staff, and volunteers Supervises storage area staff and volunteers as requested and/or required Picks up DME and other equipment and supplies from donors Ensures receipts for DME received are filled out correctly and verified for accuracy Handles questions from donors, clients, and potential donors and clients in a timely, professional, and respectful manner Provides support to WCCF staff as needed and requested and as is physically possible *Provision of DME* Cleans and maintains all DME as needed Becomes thoroughly familiar with the primary use of all DME equipment maintained in the warehouse Ensures all patients receive manufacturer instructions with each piece of DME provided Ensures all patients receiving DME have been deemed eligible per the County/State guidelines Operates equipment such as electric beds, motorized wheelchairs, scooters, and other equipment Pick-up/Deliver DME in an issued vehicle Ensures appointments for DME and equipment pickup/drop-off are met as per the times agreed upon with the patient and/or donor *Intake/Eligibility* Determine patient eligibility and accurately complete the required documentation for enrollment per State and County guidelines Coordinate overall online and in-person intake, assessment, and eligibility process Provide clear guidance and expectations of patient program participation Demonstrate, maintain, and communicate programmatic policies and procedures Input data collection and update all progress in program-designated data tracking systems Generate required reports Obtain, upload, and record all necessary patient demographics and documentation in specified databases Ensure that positive outcomes and goals are met as required by the organization Work with the team on implementing processes that increase positive customer engagement *Other Tasks* Back-up in office as needed (phone overflow, lunch break & days out) Operate standard office equipment, such as computers, copiers, phones, and fax machine Keep information confidential under HIPAA Maintain high ethical standards and integrity Other duties assigned by CEO/Operations Director Provides support with special events, fundraisers, and other tasks and special projects as assigned Job Type: Full-time Pay: $16.
00 - $18.
00 per hour Expected hours: 25 – 40 per week Benefits: * Paid time off Shift: * Day shift Weekly day range: * Monday to Friday * Weekends as needed Ability to Relocate: * Winter Haven, FL 33880: Relocate before starting work (Required) Work Location: In person
Project Helpful Hearts’ mission is to collect new and gently used durable medical equipment (DME) to support those who are mobility impaired due to physical disability, illness, or injury.
Through this project, donated DME is then loaned to adults, children, and caregivers so they can live, work, and play regardless of their physical challenges.
Reporting directly to the Operations Director (OD), the Project Helpful Hearts Coordinator (PHHC) works one-on-one with referred patients seeking access to free, durable medical equipment and donors wishing to donate new and/or gently used DME.
_*QUALIFICATIONS*_ Demonstrate telephone, computer, and written communication skills Ability to communicate effectively with people of all socioeconomic and situational backgrounds Ability to prioritize tasks and document visits Ability to work indoors and outdoors in hot and/or cold weather Ability to work with cleaning supplies/disinfectants Ability to provide optimal customer service, including acting as a patient advocate, utilizing a patient-centered approach Be able to follow verbal as well as written instructions Be able to speak, write, and read English proficiently Be able to multi-task and prioritize work Have a professional personal presentation and demeanor Be able to pick up and move 40 pounds safely Must have and maintain a clean Florida driver’s license Willing to undergo a background check _*ROLES AND RESPONSIBILITIES*_ *Project Helpful Hearts* *Storage Management (3 locations)* Maintains, documents, and organizes the inventory in storage so it is fully accessible Maintains all storage areas so it is kept as clean as possible and it can be presented to donors and potential donors Maintains storage areas so it is kept as safe as possible for all guests, staff, and volunteers Supervises storage area staff and volunteers as requested and/or required Picks up DME and other equipment and supplies from donors Ensures receipts for DME received are filled out correctly and verified for accuracy Handles questions from donors, clients, and potential donors and clients in a timely, professional, and respectful manner Provides support to WCCF staff as needed and requested and as is physically possible *Provision of DME* Cleans and maintains all DME as needed Becomes thoroughly familiar with the primary use of all DME equipment maintained in the warehouse Ensures all patients receive manufacturer instructions with each piece of DME provided Ensures all patients receiving DME have been deemed eligible per the County/State guidelines Operates equipment such as electric beds, motorized wheelchairs, scooters, and other equipment Pick-up/Deliver DME in an issued vehicle Ensures appointments for DME and equipment pickup/drop-off are met as per the times agreed upon with the patient and/or donor *Intake/Eligibility* Determine patient eligibility and accurately complete the required documentation for enrollment per State and County guidelines Coordinate overall online and in-person intake, assessment, and eligibility process Provide clear guidance and expectations of patient program participation Demonstrate, maintain, and communicate programmatic policies and procedures Input data collection and update all progress in program-designated data tracking systems Generate required reports Obtain, upload, and record all necessary patient demographics and documentation in specified databases Ensure that positive outcomes and goals are met as required by the organization Work with the team on implementing processes that increase positive customer engagement *Other Tasks* Back-up in office as needed (phone overflow, lunch break & days out) Operate standard office equipment, such as computers, copiers, phones, and fax machine Keep information confidential under HIPAA Maintain high ethical standards and integrity Other duties assigned by CEO/Operations Director Provides support with special events, fundraisers, and other tasks and special projects as assigned Job Type: Full-time Pay: $16.
00 - $18.
00 per hour Expected hours: 25 – 40 per week Benefits: * Paid time off Shift: * Day shift Weekly day range: * Monday to Friday * Weekends as needed Ability to Relocate: * Winter Haven, FL 33880: Relocate before starting work (Required) Work Location: In person
• Phone : NA
• Location : 205 Farnol Street SW, Winter Haven, FL
• Post ID: 9094112466
