Network Support Specialist II (Winter Haven)

About the Position: This is a professional/technical support position reporting to the Network Technologies Engineer.
The position is responsible for activities relating to college-wide technical, telecommunication and network management as well as support training and assistance.
An employee in this position is expected to utilize independent judgment in making decisions in accordance with established professional guidelines, technical standards and college policies and procedures.
ESSENTIAL FUNCTIONS/DUTIES: Maintain regular attendance Manage inventory of networking equipment and departmental equipment Administer, Configure, and Maintain College Networking Environment (LAN, WAN), Virtualized Servers, and VoIP system.
Azure/AD.
Administer, Configure, and Maintain College Backup System Document Network Changes as well as maintain and Enforce Security Best Practices.
Assist Network Technologies Engineer on tasks as directed.
Work with vendors/contractors to facilitate networking projects.
Provide one-on-one end-user technical support and interaction with customers in a highly professional and competent manner.
Commute between campuses as needed to resolve problems The pay level for this position is C17.
Please below for salary range.
Required Skills Ability to work independently with the responsibility for planning details of procedures and methods to obtain definite objectives and to make decisions within the broad limitations of policies and professional standards.
Experience with Microsoft Technologies including Server, Exchange, DFS, DNS, DHCP, File/Print Servers, IIS, Active Directory, Group Policy, and Webex.
Experience with Azure and active directory (AD): Provisioning resources and maintaining the cloud environment by adding new servers or databases as needed.
Experience with Cisco Technologies including VOIP, Routing, Switching, and Wireless.
Experience with Server Virtualization technologies.
Experience in programming/scripting to enhance network management functions and capabilities.
Experience with structure cabling termination methods and standards.
Good organizational skills, with special attention to detail.
Good oral and written communication skills.
Ability to work well with others.
Good human relations skills.
Ability to maintain confidential information Certification Required: CCNA.
Recommended Certifications: CCNP, AZ-800, Cisco Four years of networking experience is recommended.
Must possess demonstrable experience in MS Office, MS Project, and Visio.
Required Education: A 2-year degree or equivalency in Information Technology, Networking Engineering from an accredited school or college is required.
CCNA certification required.
Alternate credential: GED or high school diploma with four years of Information Technology work experience with two years of direct support of network and/or telecommunication systems.
CCNP, AZ-800, Cisco certifications preferred.
Required Experience Two years of Information Technology work experience with two years of direct support of network and/or telecommunication systems.
Internships may be used as experience.
Preferred Experience: Four years of Information Technology work experience with two years of direct support of network and/or telecommunication systems.
We offer an excellent employer-paid benefits package including the following: Medical, Dental, Life, Long-Term Disability, Vacation (except faculty), Holiday and Sick Leave, Retirement (if eligible) and college fee waivers.
Other employee-paid, voluntary benefits (vision, short-term disability, etc.
) are also available.
Important Information: Must be able to come in on weekends and holidays as needed to complete approved planned projects.
Must have the ability to work proficiently in busy, multi-office work areas.
Must be flexible and able to adapt well to changes.
Application Requirements: A completed online application consists of: a resume, and an electronic job application (all sections completed).
Submissions that do not include all required information will not be considered.
Background Screening: Reference checks, successful completion of a Level II background check (fingerprinting), and third-party Education Verification for all stated degrees will be required prior to employment.
Non-Instructional/Staff Transcripts: For professional/salaried positions, uploading of unofficial transcript(s) (with confidential information redacted) during the application process is welcomed, but not required.
However, please note that education verification will be completed, for all stated degrees, on or before an interview.
Submission of official transcripts for Administrator positions (P17 and above), for all stated degrees, is required as a condition of employment, following receipt of a job offer.
Foreign Transcripts: All international degrees must have their coursework evaluated in terms of U.
S.
"equivalency.
" Polk State College requires that all international credential evaluations be conducted by one of the companies affiliated with the National Association of Credential Evaluation Services, Inc.
(NACES®).
More information about NACES® affiliates can be obtained at the NACES® website.
Relocation: Polk State College does NOT provide relocation assistance for this position.
This position will close on Wednesday, January 3, 2024 at 8:00am.
NOTE: We encourage applicants to provide feedback of their experience or request help at Careers@polk.
edu.
Please note that Polk State College will be closed until Wednesday, January 3, 2024 for Winter Break.
We will respond to inquiries upon our return.
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with State of Florida agency like Polk State College.
Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement and the date of your re-employment.
As a rule, Polk State College does not provide H1-B visa sponsorship.
Exceptions may be made based on the College's need for a candidate with unique skills and expertise and where the College cannot otherwise recruit and hire qualified non-sponsored candidates.
Polk State College is a drug-free workplace and participates in E-Verify.
Polk State College is committed to equal access/equal opportunity in its programs, activities, and employment.
For additional information, visit polk.
edu/compliance.
For questions or concerns, please contact: Lonnie Thompson, Chief of Institutional Compliance & Engagement/Title IX Coordinator; 999 Avenue H, NE; Winter Haven, FL 33881; 863.
297.
1000 Ext.
5378; lthompson@polk.
edu Polk State College is committed to working with and providing reasonable accommodation to applicants and employees with disabilities.
If you feel you require a reasonable accommodation to apply for a position with Polk State, please call 863-297-1070 or e-mail Careers@polk.
edu and let us know the nature of your request, along with your contact information.
Reasonable accommodations are considered on a case-by-case basis.
Please note that only those inquiries concerning a request for reasonable accommodation will receive a response.